Cancellation & refund policy

*All bookings are non-refundable and sales are final, except if the flight/cruise ship is cancelled

In the event of an eligible refund, the money will be returned within 30 working days after the service was to be provided.

All clients are required to confirm their bookings a day before the scheduled tour service via our WhatsApp or email. Cancellations must be notified via the mentioned email or by WhatsApp on the mentioned number: Emails: [email protected] and cc:[email protected]

Toll-Free Number: +1 747 222 3215 or Call/WhatsApp +1 242 477 3095

For the airport pick-up, one of our associates will be at the airport waiting for you, right after you pass customs, he will be holding a sign with your name on it. Look for the sign! We will monitor your flight's arrival and gauge when to meet you. Please note that in some cases, your driver may perform a curbside pickup instead of waiting outside of the airport. For the airport drop-off, remember you need to be at the airport at least 2 hours ahead of the flight departure time. Don’t forget to also consider the driving time to get to the airport. Infant car seats are provided upon request and subject to availability. Make sure you reconfirm the departure time of your return flights. It’s your responsibility. Infants at no charge. All children under 6 years old are considered infants. Once you paid, it means you have accepted the Terms and Conditions of our company's Cancellation Policies. In the case a flight or cruise ship is cancelled, the refund amount will be processed within 30 working days. Credit will be hold for the service. The agent will determine if its 6 months or 1 year. For bookings made within 30 minutes of the scheduled service time, customers may experience a waiting time of up to 1 hour; however, we will make every reasonable effort to accommodate and provide service as promptly as possible. All clients are required to confirm their bookings a day before the scheduled tour or transport service via our WhatsApp or email.