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The Bahamas Private Transport and Tours Company Ltd

Cancellation and Refund Policies

POLICIES FOR TRANSPORTATION SERVICES

  • All types of transportation services fees must be pre-paid in full.  We will charge the full amount to the credit card provided.
  • Cancellations made within at least 24 hours of scheduled arrival/departure are 85% refundable minus the credit card charging fees (5%) and return will be transferred within 3-5 business days. Cancellations made within less than 24 hours are non-refundable and any balance due will be charged to the credit card provided.   
  • There are no refunds for no shows
  • Cancellations must be notified via mentioned email or by WhatsApp on mentioned number:

            Emails: bahamastransportandtours@gmail.com and cc:info@bahamasprivatetransportandtours.com

            Number: 1 242 477-3095 or 1 242 826-7237

  • If there’s any change with the flight schedule, such as delays it’s your responsibility to inform us by email or via WhatsApp here:

            Emails: bahamastransportandtours@gmail.com and cc:info@bahamasprivatetransportandtours.com

            Number: 1 242 477-3095 or 1 242 826-7237

POLICIES FOR TOURS SERVICES

  • The Bahamas Private Transport and Tours Company Ltd will charge advance BOOKING DEPOSIT per tour to provided credit card at the moment of confirming your reservation. The balance due will be paid in full or charged to the credit card provided on the day of your first tour.
  • All reservations/tours confirmed during the weeks of Peak season(starts from January to the 3rd week of August) must be pre-paid in full and there’s no refund.
  • Tour re-scheduling must be requested at least 36 hours in advance. If rescheduling is requested with less than 36 hours of the scheduled tour, the total cost of the tour will have to be paid again. All airport transportation/Sailing/Sunset/fishing/Snorkeling tours must be pre-paid in full.  
  • Tour cancellations made within at least 36 hours of the scheduled date are 85% refundable minus the credit card charging fees (5%). Tour cancellations made within less than 36 hours are non-refundable and any balance due will be charged to the credit card provided.
  • Tours canceled by The Bahamas Private Transport and Tours Company Ltd due to unsafe weather conditions will be rescheduled. If rescheduling is not possible at all because of the weather you will receive a 100% refund.  There are no refunds for late cancellations, unused portions of packages, or not shows. 
  • Cancellations must be notified via mentioned email or by WhatsApp on mentioned number:

            Emails: bahamastransportandtours@gmail.com and cc:info@bahamasprivatetransportandtours.com

            Number: 1 242 477-3095 or 1 242 826-7237

  • GROUPS (15 people & up):15-30 days prior to the scheduled date: 100% of the total cost of the tour must be pre-paid and if cancellations 50% is refundable— Cancellations: 0-14 days prior to the scheduled date there’s no refund. 

ADDITIONAL POLICIES:

  • For the airport pick up one of our associates will be at the airport waiting for you, right after you pass customs, he will be holding a sign with your name on it. Look for the sign! We will monitor your flight’s arrival and gauge when to meet you.
  • For the airport drop-off, remember you need to be at the airport at least 2 hours ahead of the flight departure time. Don’t forget to also consider the driving time to get to the airport.
  • Infant car seats are provided upon request and subject to availability.
  • Make sure you reconfirm the departure time of your return flights. It’s your responsibility.
  • In all cases, THE BAHAMAS PRIVATE TRANSPORT AND TOURS COMPANY LTD will not authorize any refunds for late cancellations, unused portions of packages, or not shows.
  • Children over 6 years old pay full price. Infants at no charge. All children under 6 years old are considered infants. The following tours children all ages must pay FULL PRICE: City Tours, Island Tours, Luxury Island, John Watling’s Distillery Tour, Pig Beach Tour, Tours of The Caves in Nassau, Pompey Square Museum Tours, The Pink Sand Beaches, Tours of All the Forts, Queen’s Staircase, Clifton Heritage National Park Tours. 
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